Refund Policy


1. This policy sets out the returns policy for goods or services purchased through the online store operated by Lulu's Custom Fabrics.

2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.

3. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 7 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.

4. Our standard returns policy entitles you to a full refund of the purchase price (excluding postage and packaging charges) if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 7 working days.

5. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.

6. Once your return is received and inspected we'll contact you to let you know when your refund will be processed, and credit your original method of payment, within 7 working days. If you haven't received your refund after this tie then please contact us again.

7. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

8. If an item you purchased was an off cut, remnant or sold as flawed then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.

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